What is the Google Reviews feature?
Atoa asks customers to leave a review after they pay, securing more 5-star reviews for your business so it appears higher in search and attracts new customers along the way. We’ll hold low ratings back and show them in your dashboard, so you can respond to customers privately.
How do I connect my Atoa account to my Google Business Profile?
Just click here for a quick guide on how to connect your Atoa account to your Google Business Profile.
Do I need to pay extra for this feature?
The Google Reviews feature is exclusive to Growth and Advanced Add-ons users.
If you’re not a Growth or Advance Add-on user, simply upgrade from the Basic plan to get the most out of this feature.
How soon do 4 and 5-star reviews show on my Google profile?
Positive reviews collected on Atoa are usually posted on your Google Business Profile within 1 to 2 days.
Can I turn Google Reviews off?
You can switch the Google Reviews feature off whenever you like. This doesn’t mean you will cancel your monthly Add-ons. But if you wish to cancel our monthly Growth or Advanced Add-ons, you can always do so, anytime.
What happens to low ratings received through Atoa?
Reviews rated 4 stars and up are automatically published on your connected Google profile to boost your online reputation. Reviews below 3 stars are stored in your Atoa dashboard so you can fix issues with the customer directly.
Can I respond to reviews left through Atoa?
You can always reply to customer feedback from your Atoa dashboard. This way, you can interact with your customers and show that you value their opinions.
Will my reviews make a difference to my search ranking on Google?
Positive reviews can improve your visibility online and help attract new customers. This builds a strong digital presence for your business.
What should I do if I encounter issues with the Google reviews feature?
If you run into any problems or have questions about using the Google reviews feature, feel free to reach out for support at hello@paywithatoa.co.uk or message us on Live Chat.
Is there a limit to the number of reviews I can collect through Atoa?
Not at all! The more payments you accept through Atoa, the more reviews you can collect.